Update by user Oct 30, 2019 I ALSO GOT A CALL AT MY SHOP FROM OOMA OFFERING THERE SERVICE I HEARD THEM OUT JUST TO ASK THEM WHY WOULD THEY REACH OUT TO ME TO SELL ME THERE PRODUCT AGAIN BUT CANNOT CALL ME TO RESOLVE ANY ISSUES OOMA IS A JOKE. Original review posted by user Oct 30, 2019 I GOT A CALL FROM OOMA SAYING THEY WERE RUNNING A SPECIAL SO I GAVE THEM A SHOT THE "TERRITORY SALES MANAGER" WAS WHO REACHED OUT TO ME HE GAVE ME AN EXTENDED TRIAL TIME AND SAID I WOULD NOT HAVE TO PAY ANYTHING IF I DID NOT LIKE THE SERVICE. SO I SAID WHY NOT GIVE IT A SHOT? WELL LONG STORY SHORT I ENDED UP BUYING A COMPANY THAT WAS FULLY EQUIPPED SO I DID NOT NEED THE SERVICE. I GET A CALL FROM OOMA BEFORE THE 2 MONTHS TO SEE IF I LIKED THE SERVICE I SAID YOU KNOW WHAT IM GLAD YOU CALLED BECAUSE I ACTUALLY WANT TO CANCEL THE SERVICE. HE THEN GOES FROM SOUNDING HAPPY TO KIND OF IRRATATED SAYING THAT I WOULD HAVE TO CALL MONDAY BECAUSE THERE IS NO ONE THAT CAN HELP CANCEL THE SERVICE AT THAT MOMENT IT SOUNDED STRANGE BUT I DIDN'T THINK MUCH OF IT AT THE TIME. NEXT THING YOU KNOW I GET A CHARGE THAT DAY FOR OVER 200! WHEN THE TOTAL SHOULD OF ONLY BEEN 160 THE FIRST CHARGE THEN 80 AFTER THAT. WELL THEY CHARGED ME THIS SAME AMOUNT TWICE! REMIND YOU THIS IS THE FREE TRIAL! WHEN I CALL TO ARGUE ABOUT ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY GO ABOVE AND BEYOND LIKE ANY OTHER SALES TEAM BUT ONCE YOU WANT TO CANCEL THEY GIVE YOU THE RUN AROUND. TO THINK I GOT CHARGED 500$ FOR A FREE TRIAL.