Ordered a cheap wig so I wasn't expecting too much but at the very least, I'd expect it not to shed all over the place right out of the package. I started the return process but considering how cheap it was, it wouldn't be worth it to send it back. I think considering it is defective, they should be sending free return label. One shouldn't have to pay more $ to send back a crummy product! Then there's the fact that they can refuse to refund you but if you want it returned, you'd have to give them $8.95 more! So, then you'd be out the cost of the *** product+original shipping+return shipping+them returning it back to you. Craaaaaazy. I'm just going to throw it in the trash can as an offering to the *** wig gods!