We purchased 2 vacuums. We were told and its on camera 20 year warranty and we had 30 days to return. After the 4th broken product in less than 30 days we requested a refund. Sales gilr called manager he said no and blamed PCI finance company first then said we just decided we spent too much which was an insult. The products are broken they dont work he has seen video came to our home saw the machine not sucking and still refusing refund. Very horrible lies and scams all around.