I purchased the Sanicare Italia Hand Held Bidet Black/Chrome - Model IT100BC from Sanicare.com for $130. Prior to installing I noticed that the rotating collar was a little wobbly. When I installed it and started the water supply, water started leaking (a lot of it) from the joint between the rotating collar and the T-joint. When I talked to customer service, they were rude and initially blamed me for breaking it and would not even let me finish telling my story. Anyway, after a rude and unfriendly customer service, the only advice I got was to go online and file a claim which I did. I told them in my claim that I do not want to repair or replace it, instead I want to return the bidet and get a refund because I could not trust the product that broke before my first use and risk my house getting flooded. I mailed them the package expecting my money to be returned, but instead they mailed back the product, with the T-joint repaired. After that I emailed them twice asking for the process to return it, but got no response. Finally I called them and was again greeted with the same unfriendly service by their customer service rep who threatened me with a slander litigation if I posted my experience with them on the internet or BBB. I will never buy any product from this company. Cannot decide which is worse, their service or their product!