Mailed to kunal.[protected]@snapdeal.com & [protected]@snapdeal.com . Order nu - [protected] Hello Sir, Not sure if this mail would make you notice the problem . As a Customer I have bought a product from snap deal ( Order Number -[protected] ) . Overall Approach goes : The product was ordered on 02nd April 2016 with clear impression of delivery Date as 07th April 2016 . I have been escalating since 06th April 2016 for the delivery of product, since I was planned to travel for around 45 days out of town . The product delivery was delay - delivered on 08th April 2016 . Now Since I had already left the product was not unpacked for almost a month . This is because of obvious reason ( couldn't expect my wife to use drill machine ) . When I was back, was surprised & unhappy with improper functioning of the product . I have logged complaint to Snap deal - customer service & was been discussed in totally un-ethical way - concluding sorry the product can't be replaced . If this is the kind of service Snap deal provide, Thanks for your service but would prefer not to be part of any of such journey further . Thanks, Rohit.