Homeowners and contractors, please stay away from Alside! It has now been 11 weeks without a response on a warranty claim on windows. I have called customer service 14 time and sent numerous emails about this issue. I have signed up online to process a claim. FYI, Alside website to create a claim was down for 5 weeks including their email. This was confirmed by customer service rep. I do keep a logbook of dates and times of the people I talk to even including the manager of customer service. If you do call customer service and they do forward the email to the warranty service good luck they will never respond back to you. I am going to proceed to the Better Business Bureau in two states. Homeowners and contractors away! Even an employee of a local branch said that if you have a warranty claim they will never fix the problem or even get to you! User's recommendation: Stay away customer service sucks.