Hello, We had purchased Philips Iron worth Rs. 850 on 25th May'09 from Croma Shop, Lower Parel Phoenix Mall, Mumbai. When we started to use the iron it was not getting heated properly. Inspite of this we kept on using and atlast it stopped working completely. We went to the Croma shop, customer care assured us that it would be repaired. After repairing and using it for few days it stopped working completely again. We again went to the Croma shop and now we asked for replacement, but they told us they can only repair it again and it cannot be replaced. Now its been more than 1 month and we have not got our iron yet. When we try to get in touch with the Croma shop there is no proper response. Hence we feel that the product is defective and we demand a complete replacement.