12 Jul, 2019 → by ClaimboUser71708
Defective paint applicator – seller would not make good on it

1

Ordered an Auto Paint Touch Up kit. Kit comes with Primer, Paint & Clearcoat applicators. All 3 come in a tube with a Narrow-Flat tip applicator. The liquids (primer, paint or clearcoat) start flowing when one presses the applicator to the surface lightly, after shaking the applicator. After applying the Primer and waiting for it to cure, I applied the paint. My Pain applicator would not release an even flow of paint, rather it came out in large clumps/drops, totally RUINING the results. After complaining to the company, they promised to make it right. After a while I received ONLY a replacement Paint tube - NO: Primer or Clearcoat. This is ridiculous, as I have to start the process completely over and don't have the Primer or Clearcoat to do so. I complained to the seller and was ignored. Company is dishonest in promising to make things right, instead they just take your money, ship defective products and then ignore your requests to make it right. Find honest companies with integrity who actually stand behind their products, not just offering empty promises.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of PaintScratch you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.