Update by user Aug 16, 2021 After last repairman came out 9 days ago I have not heard anything from them. Original review posted by user Aug 16, 2021 I bought a lift recliner July 25, 2020. After waiting 16 weeks (was told 8 to 12) it was delivered on 11/15. On 2/15/21 the chair stopped working as it should. The foot rest, head rest and lumber would not work. They came out on 3/2 ordered parts and 3 months later said they did not order all the parts. Came out again on 8/7 and said they ordered the wrong part. They offered an exchange, but do not have anything else that I want and want more money to order a new chair. So 6 months later I still do not have a working chair. BUYER BEWARE! THIS IS A TERRIBLE COMPANY! PLEASE READ THEIR REVIEWS! User's recommendation: Do not shop at Walter E Smithe. Please read reviews from different sources.