18 Mar, 2021 → by ClaimboUser330285
Defective Engine: 2021 Nissan Rogue SV

1

*** BUYERS BEWARE *** WILLOWDALE NISSAN Leased a 2021 Nissan Rogue and less than 24 hours after pick up, there was an Engine Malfunction warning the warning came up 3 times in the first 5 days. Took it to the dealership, the service department said they can't figure out what the issue is and the Nissan certified technicians don't know what caused the warnings! The customer satisfaction department also did nothing to help. They just read from the same script and repeated exactly what the service guy said word for word after a week. Nissan isn't willing to accept and take responsibility for the 'lemon' they are giving to customers!!! There's clearly something defective with this engine, and I'm expected to put my safety and others' safety at risk on the road! No regard for safety and can't back up their own products (unwilling to provide proof that the car is free of defect) The Willlowdale Nissan Sales Managers and Salesperson ignored the emails that were sent and never reply! The customer service representative closed the case without offering any resolutions. This has been the WORSE experience I've ever had leasing a vehicle! I'm extremely disappointed and frustrated. It's unfortunate that Nissan doesn't take their customer's satisfaction seriously. I expected more from the customer satisfaction department manager and the Dealership sales managers. User's recommendation: Never purchase a Nissan Vehicle!
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Willowdale Nissan you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.