We rented the movie AVA (10/24/20) and while viewing, half way through the disk we could only hear the audio with no picture? We initially thought it may be a dirty DVD, so we cleaned it and the same thing occurred. It was not our player because it is relatively new. Redbox location: Walmart, 2nd St., Beaumont, CA My email address: emsley1120@***.com My phone number: (951) 306-**** Please reach me at the above if you have any questions. Thanks for listening to our complaint, much appreciated. Emsley Lopez User's recommendation: This does not happen that often, so I don't have any recommendations.