12 Jan, 2019 → by ClaimboUser72408
Defective couch and loveseat
1
About three and a half years ago I bought a couch and loveseat that they claimed was leather. Both of these pieces have structural issues where one side sags and the supposed leather is peeling. This furniture has been very gently used. We have another leather couch we bought at another store that is still in great shape after 15 years. The material is obviously defective. I have paper work that shows I got a 5 year warranty but Sam Levitz will not honor their warranty and now they will not return my calls. Save yourself from their fraudulent warranty claims, poor service and defective products and don't shop at their stores.