My product number is [protected]. It is a S230hL lED moniter that dos not turn on when plugged into a wall outlet. I lost $155.00 for the product and $40.00 shipping to send it to their repair center. I purchased it from Walmart on the way back from a trip. The local store would not take it back and told me to return it to their store that is 2 hours away. I was not going to drive 4 hours round trip so I filled out a repair request and paid UPS to package it and send it to them a traceable method. The Acer customer service supervisor told me that this was my problem. I had a computer technician come over to set it up but he could not.