1 Jan, 2018 → by ClaimboUser106285
Deep indentations (sinkholes) from day one wherever one sits or lays.
3
Purchased a king mattress one yr ago and from the day delivered it has sunk in wherever one sits or lays. Called the first business day to complain and tech was sent to "measure". Was only 3/4" impression!! DAY ONE!! One yr later ONLY 1" which FEELS LIKE ONE FOOT. We have to pull ourselves out of the bed and back issues have started. If corporate had to sleep on this (and MANY OTHERS LIKE IT), they would definitely resolve this issue. We only want a good mattress since we paid a lot of money for it. Would want a replacement, but want to sit on it before accepting it. Heard too many others go through this more than once. Store mattress was very different. Customer service is not good at all.