21 Jan, 2021 → by ClaimboUser304591
Decrease in service and knowledge
2
I live in northern California in Alturas where Les Schwab has a tire center. I have lived here for 21 years. The service and knowledge of the manager and assistance was superb when Andy (can't remember his name) was the manager. The place was spotless, assistance would immediately come out to see what you needed. Many times they ran. Professional and timely service was excellent. However, In the past 5 years the center's managers have been sloppy and lazy. In the past year my experience with the Alturas Tire Center has been extremely poor. #1 I took my vehicle in to rotate my tires and was told I didn't need to. I didn't ask if I needed to, I wanted my tires rotated. My husband had to take it back to ensure they rotated the tires. #2 I had a blow out needed to purchase (2) new tires. They did not balance them and I couldn't figure out why the vibration and eventually went to the Les Schwab in Susanville, CA Tire Center and they balanced my tires. The vibration was gone. My decreased trust and quality of Les Schwab is shared by many of the long time residents in our area. Les Schwab Management needs to really evaluate the Alturas, CA Tire Center. It is a very poor reflection of your past quality customer service.