Deceptive Representation of Product

/ 20 reviews

1 Oct, 2020 → by ClaimboUser443696

SVG2482AC Modem. Appears to have MoCA based upon labelled picture on packaging of back of the modem showing "MoCA.". Modem actually has an indicator light labelled "MoCA." Upon installation, Xfinity Tech said MoCA was disabled by ARRIS. ARRIS claims MoCA not even manufactured into the modem, but can't explain why its labelled as such and has a MoCA indicator light. Now unable to fully set-up my digital home eco-system the way I need it to work with little to no recourse.Purchase at your own risk User's recommendation: Purchase at your own risk.

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Arris - Other Reviews

》 Failure to make contact with store/customer service/on line chat…could not reach anyone to answer my question.

》 Modem is not connecting to internet

》 Router issues

》 Product/internet provider compatibility

》 Deceptive Representation of Product

》 Problem signal with my internet box

》 Modem issues

》 Case # 2107-2**** Tier 2 Support

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