My mother missed a flight (directly booked with United). She googled United to call and reschedule, and MyFlightSearch came up first in the google search. She called the number, thinking she was calling United, and told them she wanted to rebook her flight she had missed. "George" (x5041) booked her on a flight, not telling her he wasn't with United, and charged her. While she was still on the phone with them, I had been on the phone with United and had arranged for a replacement ticket free of charge. I texted her to STOP the transaction with George, and not allow him to charge her card. He told her he'd already charged her card, and couldn't reverse it (this is all occurring within 10 minutes). She called her bank, and the charge had already gone through. I called MyFlightSearch directly and was told the charge had been reversed, but they could not provide me any proof of that. They told me the charge should be reversed in "3-4 business days." After calling 6 times (line disconnected each time they were transferring me to a supervisor I requested), I got "Mack" who gave me the transaction number 265137. They charged the card, yet never provided her a receipt (text or email), and never sent an itinerary for the flight they charged her for.