Date of incident 9/01/21 Client number not found On 9/01/21 I picked up my prescription from CVS and was helped by Neeta, if you can call it help. I had arranged and sent over a coupon from GoodRx for the medication. At the time I really was not feeling well and was on a antibiotic for a tooth abscess. Neeta seemed to want to help, but only made things more confusing as I told her I wanted to use the GoodRx I had sent over. She stated that it was already covered by insurance. She started to cash me out and the total out of pocket was $400.88 dollars. I questioned the amount and she stated it was for a three month supply and lead me back to using my insurance again. I was looking for some type of clarification but never got it ! Never knowing what my insurance payed out on top of my $400.88 dollars. I spoke to a lawyer friend today and she got the same medication I did with the GoodRx for around 158.26 . A difference of $241.74. So at this point I'm feeling cheated and she states that I should talk with CVS pharmacy. I stopped by and spoke with the associate at the pharmacy cash register and she directed me to the pharmacist, who from behind his counter like 10 or more feet away started speaking to me with 8 or so other people behind me. He later came to the front counter. So much for confidentiality although his main concern was cashing out these other people. He needed to resolve my problem quickly and did so making sure I would not be coming back. I tried to explain why I did not understand how this happened. He then looked at the information I had and found the first thing he could shut me down with. First rule was; I was past the 15 day mark to question the transaction. Second was I ;didn't have the product to return in hand. Third was when I said forget about insurance and wanted to see what it would cost me through GoodRx and he stated that was fraud. He had no time for any type of hypothetical thought process as I stated earlier .He needed to get me out of line as soon as possible, so he could take care of other's. When I was initially talking with the sales associate I told her I sent the coupon over and she stated that we don't receive any communications from the outside .Although I had the coupon on my tablet I was hoping on some help from CVS and never got it. The pharmacist was busy also. The person that helped me out the 1st time kept bringing me back to, "your insurance payed for it". What she should have said is that we already charged your insurance and I don't feel like reversing it so go along with what we have done. In the end with the humiliation of airing everything out in public and being totally shut down by the pharmacist defending his ground I felt this was a waste of time. So as he well knew he had a very unhappy customer I asked for a copy of my prescription and he seemed to give me a deflated look like, " I don't understand ?" I fought with this guy and won and now I loss his business ! Cold practices, no consult with the pharmacist the first time / unprofessional behavior ! At this point I should notify GoodRx and my insurance company of CVS practices to charge me the utmost that they can ! In the end, I kept my cool and didn't get angry until I left the store .