1 Jan, 2018 → by ClaimboUser66591
Deceptive Marketing and Failed Service
*SOLVED

2

I wanted a local florist to deliver flowers to my Mother-In-Law’s retirement party. My Google search for a local florist led me to www.800wesleys.com, a Seneca, Ks florist advertising it has been family owned since 1946. After reviewing arrangements on the site that actually states “Welcome to Seneca, Kansas” and “Seneca Wesley Berry Flowers”, I called to place an order. I was not aware I was calling a call center in Michigan. Wesley Berry Flowers had intercepted my order by posing as a local florist. Although I provided all the necessary information for a complete order, they failed to provide the expected service. While my credit card was not charged, the actions cost us a great deal. The order placed was to be the singular representation of her four children unable to attend the event. I received several excuses for the failure from their service department (agent was in training, was not a local florist for the area). Nothing was offered to me in appeasement, the manager I spoke with felt they had done nothing wrong because my card was never charged. Post order service from Wesley Berry Flowers is the worst I have ever received. Three calls were placed before I ever received an apology. Phone etiquette is incredibly poor, and I was disconnected or hung up on several times. I will report the deceptive advertising Wesley Berry Flowers relies upon to the FTC, FTD, and better business bureaus.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Wesley Berry Florist you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.