So I get a call from John Hinderer Honda asking me if I'd be willing to trade in my 2011 Crosstour because a customer apparently wanted a used one (BS lie #1). I tell the guy I want to negotiate a "what's in it for me" type of deal before I took the 45 minute drive... yadda yadda. Well, I get there and I get hosed and I mean big time. I was so pissed. I was told the " new guy " was just learning all of whatever the *** he has to learn. No customer service at all. He left me sitting there for an hour without so much as a word. Then he seriously *** me off with is what anyone would consider a pos deall. I will never, EVER utilize this dealer again. I hope this helps you all in Central Ohio. Stay away from them.