Bill Heard promised to refinance my malibu 2008 in 4 months. I had asked for it in writing and they wrote it on a piece of paper. but when I got home the paper was not there so I went back the day for the paper and the manager would not give it to me. He said I didn't need it because he is a man of his word and he has been in the business for years. He refused to take the car and said if I leave the car it would be abandonment and he would call the police. He stated that he didn't understand why I wanted to give the car when would be refinancing the car in 4 months to the $300 a months that I wanted. The manager stated that he wouldn't take the car back because it had already been finance and they had the payment confirmation. I asked him how could he do that when I hadn't brought in the paperwork verifying my income yet plus he said my credit scope was 532. Later I found out that Bill Heard lied to Nuvell about my income.