I have been enrolled in the Freedom Debt Relief since 2015. I enrolled with three debts. After almost three years and thousands in fees one debt has been resolved, one is in progress but the third has filed a lawsuit do to Freedom Debt relief's failure to respond to their request for communication. I received a letter from PYOD LLC which is a law firm that acquired my enrolled debt I received the latter back in May of 2018. I contacted Freedom immediately to inform them of the letter. Since I heard nothing back I assumed some sort of agreement or arrangement had been made. During the first week of Jan 2018 I was served with a summons from PYOD LLC. I again contacted Freedom who in sort stated they could not help with legal advice but would attempt to reach a settlement. Today is Jan 26th. I have since had to file a response to the summons with cash out of pocket. I have also taken a cash advance on my credit card (more debt) in order to place enough funds in my Freedom account to help reach a settlement. I have placed numerous calls to both Freedom Debt and PYOD in attempts to get a settlement reached. PYOD will not speak with me because Freedom debt is "representing" me. Freedom Debt will not allow me to speak to a supervisor or negotiator as they are "too bust and do not speak to clients" My least request to speak to a supervisor was today, Jan 26. I was transferred to a woman who would only identify herself as "Veronica". Per Veronica they do not give clients their last names. When I asked what her position was she said she was in "leadership". I explained my frustration to Veronica and my current issue, as I have each time I called. All I was told was that I had to respond to the legal paper work and that was more important than their negotiating a settlement. Apparently Veronica doesn't understand enough about her own job to know that the summons/lawsuit was a result of their lack of being able to reach a settlement. She refused to allow me to speak to a supervisor and/or negotiator as they do not speak to clients. I was told If I withdrew from the program and attempted to reach my own agreement it would affect the second debt that is currently being paid, that was the only portion of the conversation I agree with. So after several thousand dollars in fees and several years of damage to my credit all I can get is continued circles of information lack of assistance and now the looming threat of a lawsuit that should have been avoided.