1 Jan, 2018 → by ClaimboUser931812
Debt Rehabilitation

2

I called Vanru credit corporation in FebRuary to start making payments on my defaulted loans. In february the very same day I made a payment a sent it my paperwork so that they can send me out a rehabilitation agreement. Now March comes and the take the money out of my account 100.00 again which I gave permission to. But no rehab agreeement, now April comes and had i not contacted the rep that helped me I would of never known that my rehab agreement was not accepted, not only was it not accepted it went up an additional 79.00 which is now a total of 179.00 not only was i upset that it took 2 months for them to get my paperwork done now my future school studies have been postponed. i was supposed to start in July once my 6th payment was confirmed and transferred back to the department of ed so that my new loans could be applied. I now cannot start until Jan 2016 because my first 2 payments which they took were not valid. Not only that how are you supposed to pay off a laon with this agency when they continue to add on money to the collection fee and the interest? My case was mishandled and I WANT MY ACCOUNTS RETURNED TO THE US DEPT OF EDUCATION IMMEDIATELY BECAUSE NO ONE AT VANRU CAN SEEM TO GET YOU A DIRECT ANSWER, THEN WHEN YOU ASK FOR A SUPERVISOR YOU ARE TOLD THEY ARE OUT TO LUNCH. IM SURE YEA OK. MY AGENTS NAME WAS SCOTT SERJACK NOW HE WAS VERY NICE IN THE BEGINNIGN BUT WHEN I CALLED THEM OUT ON THEIR INACCURACIES AND DELAYS WITH INFORMATION THE REPSONSE I RECIEVED WAS CALL BACK IN AN HOUR BECAUSE THE SUPERVISOR IS OUT!!! THIS IS RIDICULOUS, WHO DO I NEED TO SPEAK TO IN ORDER TO GET MY ACCOUNTS BACK TO DEPT OF ED IMMEDIATELY????
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Van Ru Credit you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.