ilm sending a email on behalf of mr r bass as hes 75years old,he spoke on phone to talk talk staff, on many accasions like on march 22/21 at 2.55pm ,it took him thro 5 departments, they said all call are recorded we spent alot money on calls as we only had pay as you go phone,this is causing alot stress to mr bass, alot of your staff do not speak good english, the last department he spoke to ,said they talked to the pressedent of the company ,that he gave permission to disconect an cancel the internet , an now your sending threatning letters to a old man with heart trouble ,,all this was sorted out on 22 march please could you email mr wickes an ill pass all emails on to him ,the internet was never used by mr bass . an can you stop moorcroft from sending any more letters in his state of health it kill him thro heart attack, an ilm sure you dont want that on your mind .m wickes on behalf mr r bass