I am very furious with the conversation that has taken place between myself and a customer care representative . I believe she works in the department that works with payments . She gave her name as Jody, but refused her last name or any other information for that matter that would better help identify herself . I was very insulted by her choice of words . Everyday I receive a phone call from a blocked number which is a representative from Commenity Bank for My Forever 21 account . At this point I feel like I am being harassed and it is unacceptable . I tell the representative kindly everytime that reach out to me when is a accurate date for me to make a payment . The choice of words that Jody utilized were very unnecessary and I don't appreciate it . This unprofessionalism is not acceptable to any client for that matter.