Went to Mike Haggerty Volkswagen for a recall. Made an appointment for 10:00 a.m. on Wednesday July 18. Went there and parked my car and went into the dealership. Since I had an appointment I felt that this was ok. I saw cars lined up to drive in as well. I was standing in line behind a guy and waited until the service girl waited on him. After which, she said whose next. By this time, a white guy, about 6"3 and 270 pounds with a cane who was standing behind me said in a loud voice that he was. Since I was standing in front of him I turned toward him with my hands extended so he could have stepped up it made no difference to me. He just stood there so I stepped up and the lady waited on me which took all of five minutes. The guy was being waited on as I enter the business. Moments later, the man walked up to me and said in a loud voice, *** next time get in line. I was appalled and yelled back. The guy walked toward the front of the dealership and no one in the place as far as the workers called the police or tried to intervene. Me being a woman you would think at least the workers would have called the police or something. Obviously this man has a serious problem and probably is used to being a bully. I find it interesting that he approached a woman, which by the way is cowardly and who is the real *** in this instance. I then took it upon myself to call the police. I feel that this place had no problem getting my business, but I wonder since i am a African American female, that this is why no intervention was made. This situation could have turned out bad. Obviously you have a lot of disturbed people walking around, and a simple thing like this could have turned out badly. The police responded as said they could not do anything since he left and that no crime was committed. But if i have spend thousands to purchase a vehicle and I come to the dealership for service, I know they were not responsible for him but you have a duty to ensure the safety of your customers. They didn't even call the police I had to. Do not buy a car from Mike Haggerty Volkswagen, in my opinion it is the worst place to do business. The service department there is awful.