18 Sep, 2018 → by ClaimboUser97997
DAWN Dishwashing Liquid and under my sink

1

I purchased a large bottle of the “ Dawn Platinum dishwashing Liquid “ from a local wholesale discount Company . I placed the Bottle and other products for my dishwasher in a plastic tray under my sink. I do have a dispenser attached to my sink which I would fill up about every six months ( I rarely wash dishes). In February of ‘ 2017 I had to fill the dispenser only to find that there was NO SOAP in the plastic bottle ( it leaked out and overflow to the base of the cupboard also) . I then call Customer Service on 2/6/2017 at which time I spoke to SANDRA who requested that I don’t move anything, give her my email address and they will email me instructions to email them pictures, copy of two estimates etc ( I did request another option because I am not technology savvy) to which she advised me that was the only option. The only email I received about 3weeks later was to give her a rating ( I also included how I was mislead). I received a package to mail pictures of the location of the bottle and other pictures ( they would supply a refund) I also included 2estimates of repair to the bottom of the cupboard- ( $350.00), along with the Soap bottle which I mailed back on 3/25/17. I did call them about 3weeks later , I was told by a Supervisor that it would be resolved soon(takes 1month for a response) and she would call me. I happen to call again in May’2017 and “ Sandra” was the agent , I proceeded to ask for a Supervisor because I donot want to speak to her. My wait was very long only to be told a final decision was made and they mailed me Coupons I asked her about the refund for the pictures, she said it was included in the Coupons. Her remarks were, I must have kept the bottle in DIRECT SUNLIGHT (they had pictures of my kitchen & under my kitchen sink Cupboard) She went on that the bottle had a leak from a “ CRACK/ SPLIT@ the rounded edge at the bottom of the bottle. There was no Indentation.” Molecule of difference in the material “ Bubble. I had to fix my Cupboard and I am yet to hear from Proctor & Gamble.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Dawn Dish you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.