Purchased fax ribbons Defective 100% Guaranteed Product Called for replacement with in warranty time No return call from Databazaar.com Finally reached foreign customer service company Rude customer service person, argued with me Came up with different reasons to not honor guarantee Each time I read her the posted guarantee on the factory box Said there was no guarantee, no replacement Custom Service refused all attempts to have replacement sent Never buy from Databazaar.com Customer service person would not stop arguing with me and would not stop talking Customer service repeated herself over and over No Replacement Guarantee honored