1 Jan, 2018 → by ClaimboUser532693
data pack irregularities
3
Hi Team, I had around 800 MB of 3G data and a balance of 250 bucks in my number [protected]. After that I recharged my number with RS. 15 and added 75 MB 2 G data. in 2 days the 75 MB got consumed and post that all my balance was cleared up saying i had activated 2 G hence my 3G data pack has been removed and i am left with 12 bucks in 2 days. When i called the customer care they said this is the policy and didn't even registered a complain and for that call too the company is charging me and post that they are not ready to register any complaint which is completely insane. When i asked for supervisor details the customer representative asked me to call again at another time. This is not the kind of response i expect from a customer care guy. A;long with that why i was not notified when my 3 G data plan was revoked due to the new recharge atleast i would have managed to recharge again and saved some account balance of mine which too got lost due to the data pack getting over. Thanks Piyush