I purchased a wreath from Balsam Hill Christmas Tree Company and expected to get something to be proud of. Unfortunately the 48" artificial wreath was hinged, which was not disclosed anywhere on their website where a normal person could fine it. After calling Kathy at customer service, she spent around 20 seconds trying to locate this ...having to go a few clicks to locate (while all along saying that all but one of their 48" wreaths was hinged). Wouldn't you think that it might be a good idea to state this on the main page where the wreaths are presented so as to avoid the surprise of finding this out once you receive delivery? And yes, she said she would speak with the web design department...should I hold my breath? In addition to this fact, the wreath came with several of the ornaments lying at the bottom of the box. Lastly and most importantly, the wreath required more than a reasonable amount of time to "fluff" in order to make it look anything close to being realistic. Needless to say, it is being returned. Their return policy calls for a full refund but I will have to pay for the shipping cost. Thank God for AMEX. As long as I change the shipping cost on my AMEX card, they will reimburse me for the cost. Bottom line - this Company has a fantastic website...very attractive. Unfortunately, they should spend a little more time with having their product come from the factory in a more presentable manner so as to avoid the level of customer satisfaction! My recommendation - keep away from them. Expensive and the product is very disappointing!