I purchased a samsung automating washing machine from Vasanth & Co at Bazaar Street, Salem. Purchased on 09/09/2020 and was delivered on 10/09/2020 and then we noticed that there was no thermacoal packing inside the machine and they have tied the machine for delivery in the vechile and it has cost 4 dents in the machine and complaint to Vasanth & Co the same and they said it will be replaced but till date(20/09/2020) it has not been done and there is no proper response to the customer's from there staff's. This is the worst experience we have faced with Vasanth & Co. As I reside in chennai I haven't faced these kind of problem in any branches at chennai. Please look into this and try to teach the staff's in salem how to handle the customer