I ordered a bourbon and cigar basket that totalled almost $200. It was delivered timely but they had switched the contents without consulation. Upon removing the basket from the packaging, items were also damaged. I did not have time for a return so I rewrapped the items that were still usable. The basket was gifted to the best of my ability while waiting for a possible partial refund. It has been 5 weeks since my initial phone calls and emails including pictures as their policy states and I have yet to get a response from them. I have also placed follow up calls and an email. I was told that they will get back to me and still no response. I AM VERY DISAPPOINTED. WILL NEVER PLACE AN ORDER FROM THEM AGAIN