19 May, 2012 → by ClaimboUser410314
Damaged clothing and accused me

Day 1- I dropped off a white dress that had ink on the front of it to Your Neighborhood Cleaner in Sanford, FL. I explained that I tried to remove the stain and how. I was assured they'd remove the stain. Day 4- When I returned, the ink was removed but there new stains on the pocket. The cashier stated, "I should wear it at night", and although she laughed, I was less than amused. I requested they reclean it. She continued with her statement of not being able to see the yellow stains. However, she was kind enough to remove the dress from the plastic, which is something I never think to do. She notified me that she overheard someone discussing the "dress with the blue stain", imagine my utter disbelief when I noticed a LARGE HOLE in the front of the dress. She immediately examined the label to, I assume, estimate the cost. She stated the managers/owners would be in at 2 and would contact me. No response. Day 7 - I returned to YNC and was advised by another cashier that there were no notes in or on the register, but she would have managers/owners contact me at 2, when they arrived. No response. Day 9 - At 9:42am, the manager/owner phoned. She stated where she was calling from, and immediately in a irritated, raised, well-above appropriate volume asked how much I paid for my dress. I informed her it was a $500+ dress; however...BEFORE I can tell her that I found it online for $200 or so, and I'd be willing to split the cost, she interrupts berating me that when I gave HER the dress (untrue. A young man accepted it), it was already damaged, and that she too found it online and would only be willing to give me what she thought was fair. $100. I was not offended by her ?kind offer but ,moreso, her tone and irate accusation that I that I'd brought in a dress with *** in it...to have a hole-y dressed cleaned for the fun of it was more than insulting. I was more alarmed that her professional etiquette prohibited her from acknowledging an error, which I hope is an isolated incident. Further, I was dissapointed that she'd accuse me of something any savvy cleaner would enforce as a standard operating procedure. Examine the articles of clothing and make process; of any damages BEFORE treating it. Being a sole proprietor myself, I take pride in offering customer service, exhibiting a professional disposition and acknowledging any mistakes by also offering an apology, when nessary. As you can imagine, I received none of that. Day 15 - I have not received an apology nor a check for reimbursement. What I do have is the bad taste in my mouth for Your Neighborhood Cleaner. Where did integrity go? P.S. This woman did attempt to offer an explanation for yelling, but I declined her offer and requested she just send her fair offer to my address.
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