Dear AirAsia, I would like to inform you that this is my 2nd time encountered such terrible thing flew with AirAsia as my luggage was damaged when I travel to Taipei.. I immediately inform AirAsia and submit a claim thru AirAsia website and claim was approved. But now another luggage was badly damaged when travel back to KL.. I have informed the Airasia staff at KL airport and they helped me to submit another claim to AirAsia. When I tried to update my particular thru the website, but it stated that I have submitted a claim before. I'm very disappointed encounter such thing during my flight with AirAsia. I hope you Officer and do something about it and compensate for my loss. Kindly advise and revert as soon as possible. Thank you Vivian Teo