1. The blue ice pack leaked until it was empty while not in use in my bathroom ruining all the toilet paper and kleenex where they are stored. 2. The velcro attachment no longer sticks. 3.The mesh for the ice pack is disinagreting, basicly fallling apart. 4. Last but not least, the fully charged heat unit lasts only appoximately 10 minutes. I have been out town for while, effecting the time that it took to get back to you. Please explain if this has happened to anyone else and your plans to reconcile this situation. I had to buy a replacement because of my bad back. Please respond-Bridget Burrell