19 Apr, 2018 → by ClaimboUser868624
Damage car on every visit – Honda Thailand Rama3 (H3)

3

2015 Honda Accord White orchid pearl 1. Visited for Body Repair after accident on end of 2017. - Picked up in the evening due to work after repair job. On pickup, found bumpers not fitted properly. Called the person in charge of repair department, no answer. - found the colour is different - damaged alloy came back after couple of months...No clues how they worked on it...did they put paper putty with touch up paint?? - found new damage on wood interior (Why they used inside to keep the parts and damage?? no compensation?? - found long sticky line around the doors....did they use 3M sticker to hold the parts and no clean up afterward?? 2. Visited to claim in Mar 2018 - Person in charge not available so complained the poor quality system of honda. how come main dealer's Quality sucks?? worse than the normal garage on the street?? (One of service center guy responded that Honda doesn't check final quality after repair......) 3. Visited to claim poor paint work in April 2018 plus battery sensor recall. - Complained for different colour (booked for re touch) - Complained for poor bumper installation without proper adjustment. (Honda Replied that they are not working in the factory to install with machine but by hand so it's cannot be same. - Well...understand but as far as I remember that they manually attach bumper by hand in Thailand plant which I read from the Honda CEO interview on the website before. - Complained for poor repair on the alloy: honda replied cannot do anything but asked to claim to insurance again if I want to get it repaired... - After Battery sensor replacement, I found loads of scratches on the side wing next to battery.....service center office worker helped to polish after complaint but of course it comes back in a week.... I understand the Thailand quality system cannot be compared to other country although it's Japanese car however, Honda has to provide at least fulfill the basic standard service quality. Every time when I go to Honda, the first thing makes me upset is what if they make damage again?? Do I have to fight with them again?? Normally I have to worry this kind of problems when I visit to super cheap *** garage not the main dealer....I have to go to Honda again tomorrow *** annoying... My car's Honda Accord and wife's car is Civic...To be honest, if I can, I don't want to have Honda any more.....
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