We ordered this item two months ago and it was supposedly in stock. We never received it and have sent several emails inquiring about the status of the order. It has constantly been on backorder and we requested a substitution. The company refused to substitute for a different item and would not let us cancel the order. The cost of the bed is $278.26. Today we went out and purchased a different bed due to lack of responsiveness from this company. Subsequently, I was on the phone with several departments in this company for more than two hours today - no one would cancel the order and they gave us some excuse that the order was processed but could provide no ship date. We want the item cancelled immediately. We went online and searched for customer complaints on this company and there are a multitude of similar complaints.