I went in on 9-22-18 at around 3:20 pm to get some blank mail keys cut. The manager told me she can't guarantee they would work. Fine, I get that - if they were done right. They keys were not cut properly and did not match the original. They refused to do anything about it when I called so that's $20 down the drain with incompetence hidden behind a no guarantee excuse. Again, I understand there isn't a guarantee they'd work but the least they could do is hire someone who has a basic understanding of how to properly cut keys. This is a terrible excuse of a store and absolutely horrible customer service. I now have four mail keys that will not work in my box and staff (manager and key cutter who seemed to have trouble holding steady) who were VERY rude and simply made excuses. I want to file a complaint against the manager and the guy who cut the keys. I suspect this may be a common issue that the manager is aware of which is why she felt she had to make that statement. When I called, the man was very rude and told me that the manager said they couldn't make a guarantee. I told him I understood that but the point was that the keys were cut incorrectly. He refused to even try to remedy the situation because his manager said there were no guarantees. 10050 W Bell Rd #26a, Sun City, AZ 85351 ^ The store in question.