1 Jan, 2018 → by ClaimboUser80152
cut/color service. cleanliness of salon. overall service. damage to my clothes

1

On 4/18/2018 I made a request on line for a cut/color at the Super Cuts Salon at 6 Mendon Rd Cumberland, RI 02864. I arrived at the Salon and approached the check in counter. The stylist, Lisa Jean, was counting out the change from the register. I stood there and waited a few minutes for her to acknowledge me. She told me she would be with me in a minute. As I waited I noticed a male sitting in a chair at a station. At first I thought he was an associate because the hair clippings from the previous haircut was still on the floor under the chair! And believe me it was alot of hair, not a trim amount but a haircut amount! It was totally disgusting. I have never been in a Salon in all my years and seen such a thing. Chelsea, the second stylist, came out of the back room and had him move to her chair, this is when I realized he was a client not an associate. Finally Lisa finished her drawer counting and acknowledged me . Told her I checked in on line. Took me to a station and decided on the color for my hair. As she was appyling the dye another client came in looking for Lisa. She left me to talk to her and told her to wait a bit so she could correct something with her dye from a previous appointment. Color applied, I waited for it to process. Took me to the sink to wash me out. Color ran all over my brand new sweater that I had just taken the tags off of that morning. Sweater ruined. Lisa acknowleged this with a very lame "sorry". My back was soaked through. When I left I couldn't put my jacket on due to the fear of ruining my coat as well. She had gotten dye on my face, neck and both ears. This is how I left the salon. 5 days later I still have dye on my ears! Totally unacceptable. I make less of a mess when I do it myself at home. I entered the salon expecting a professional service and left with a ruined sweater and dye stained skin. Also the feeling that I just received the worse service ever while paying top dollar for it. Lisa and Chelsea were talking about their manager Joe while there were clients in their chairs. Chelsea was complaining how she was bored. The salon was filthy with hairbrushes on the floor, hair scraps under the chairs, dust and product tops laying on floor. You can be bored after you clean! Now on to my haircut. She came at me with clippers and proceeded to cut my entire head that way, I have never had anyone cut my head with clippers. This was a very scary feeling. She only cut the top of my head with scissors. As I write this I cannot believe the service I received, it only makes me more furious. All the while she was cutting my hair she kept asking Chelsea to check on the dye job that was going on with her other client. So she was trying to do 2 clients at once and I truly believe it effected my service because the outcome was ruined clothes etc. I was finally done, paid my bill and left with a stained sweater, that I walked through the parking lot with, and stained skin. The next day I called the Salon and talked to the manager Joe who listened very patiently. He was sympathetic to my case and said he would get back to me. He called me on Friday and told me I had to do this complaint on line. So this saga goes on and on with me making a phone call and now spending time on line. I will never go back to Super Cuts. I decided to give it a try and I should of just waited and gone to Fantastic Sams. I was fortunate enough to find the sweater that was damaged in the Target in Nashua, NH. I am attaching pictures of the ruined sweater, my receipt, the new sweater and the receipt for the sweater. At first I didn't want any compensation but now I believe I need to be refunded the total price of the cut and color as well as the cost of replacing the sweater. This in my opinion is fair especially with the time I have spent telling this story 2 times over. Thank you looking forward to hearing from you Barbara A Saunders 815 Walnut street Fall River, Mass 02720 [protected]
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