30 Oct, 2019 → by ClaimboUser359208
Customers is not always right
3
I washed my car Thursday, October 24th. On Friday I brought my car in to David Maus Toyota in Sanford, FL to get the weatherstripping replaced on the drivers side door. They replaced the stripping and all was good until I arrived home and noticed on the right front lower part of my fender was scrapped. The rim was also scrapped. I went back to Maus today, Wednesday, October 30th to show them the damage and to explain how this could happen. They right away took no blame and said they tell their guys that you will not get fired if you damage a vehicle just let us know. I guess everyone is honest all the time. The Director came out and said someone hit something and that they will review the video. Okay, so the video will prove that I did it? This is how you treat a repeat Toyota customer? I guess I have to get it fixed out of my pocket and that's the sad part. A few hundred dollars to sever a relationship. My recommendation whenever you bring in your car or truck for service, always video tape your entire car in case you go through what I just experienced. BTW- They never took my name or even apologized, nothing!