Unfortunately, I am having to contact your customer service regarding the way a store manager mishandled his customers this evening. I'd like to start off by saying that my husband and I are very faithful Calvin Klein shoppers and have been for many years. We like the quality of your clothes, and despite having a very difficult time finding clothes to fit, I can almost always find something that I feel good in. With that being said, I am not sure my husband and I will be returning after tonight's incident. A few days ago I stopped in to the Round Rock Outlet location in Round Rock, Texas. I needed to purchase some new pants as I do every year for my new beginning of school year wardrobe. I found 2 pairs of denim jean leggings and 3 pairs of "dressier" leggings that I ended up purchasing. Even though I tried them on in the fitting room, I still needed to bring them home to get a better feel for them. Once I got them home, I like the fit of one pair of dressy leggings, but the other 2 seemed a little snug so I took them back to the store and exchanged for a size large. I brought the size large home, tried them on, but the waist was entirely to big to make them work. I decided that I should've just kept the size mediums, so tonight I headed back to the outlet to exchange them back for the medium pairs. Upon our arrival, my husband and I walked in and found about 20 people standing in 2 lines. I asked my husband to go stand in line while I go find the medium leggings. As Im heading over to the table when the leggings were folded, a man nearly knocks me over by running like a maniac. He opens the store doors and yells for a younger man and woman to come back inside the store. He is holding a mens underwear box, and without even hearing the conversation it was obvious to everyone in the store that he was accusing this man of stealing the underwear. The man was pulling his shirt up and the young lady that was with him looked petrified and humiliated. At this point, the large crowd standing in line is now looking at the what is going on. He makes the couple walk over to the side of the register area, and starts searching through the lady's purse. He clearly didn't find anything because after about 7 minutes of pure embarrassment, he let them walk out the door. When it was my turn to do my exchange, the girl running the register had a pretty snotty attitude. I felt like she was judging me for having to exchange my pants, again. She then proceeded to accuse me of cutting the tag out of the pants and said she would have to ask her manager if I can exchange the brand new, clearly unworn pants that I just purchased the day before. She goes and talks to the guy who had just accused the couple of stealing underwear and they proceed to have a whisper conversation right in front of me. The guy walks over, looks at the pants, makes a face, and then says really loud "what, the large didnt end up working out either" in what I felt was a demeaning manner. At this point, several people had gathered in line behind us and I wasnt exactly thrilled about him announcing my size to everyone else in line. The girl then does my exchange and says "well, hopefully, you wont be exchanging these again" as she hands me my receipt. I am disgusted with this type of treatment and refuse to subject myself to that kind of disrespect. I spent over $250 at that store less than a week ago and if I need to do a couple of exchanges to get the perfect size, then I feel like I should have that right. We do not buy clothes to wear around a label. We purchase clothes that are good quality, don't lose their shape when being washed, and make us feel confident when we wear them. Calvin Klein is not the only place that provides such a product as that, and it will be a very long time before we ever return if that is the type of people you employ. I am not looking for a free hand out with this complaint. I just simply want someone to know what type of garage is going on inside one of your locations. Thank you.