I recently signed up for a phone with Access. I live in Riverside Ca Rubidoux/Jurupa Valley area off Mission.. I signed up with a representative that was in the Stater Bros. Parking lot on Mission Blvd. I purchased a upgraded phone and the rep charged me $50 when the upgrade was only $40 and I found that out a while after i signed up cause I got a Thank you for your purchase message from access stating it was $40.. So I called Access to complain and they said id hear back within 24hrs.. I didnt hear anything then today i emailed them and they replied with YOUR GOING TO HAVE TO GO TO THE REP AND DEAL WITH IT MYSELF.. I was shocked.. Its funny yet sad how they run things.