I choose Specsavers to get my sons glasses as they seemed to have the most range an value for money. Unfortunately I found the staff in Specsavers Wilton to be rude and dismissive, in order the problems I had we're: 1. There are loads of staff but all avoided contact when we arrived for our appointment, I had to wait ten minutes just to be asked to sit in waiting area. 2. While my son was getting his eye test done another member of staff was loudly complaining about how busy they are to the customer she was dealing with saying she was run off her feet, which i found very off putting. 3. I wear contact lenses but usually use a different optician, however I would switch if I found a better deal as they can be costly, so I asked a staff member at the desk if I could enquire about contact lenses, she just said you need to book in for a test then walked away. 4. When my sons test was completed we were directed with a staff member to choose frames, the children's frames were tiny even though my son is only ten we had to choose from the teenagers frames which are more than twice the price. The staff member supposed to help spend her time staring around the shop and did not assist us at all. 5. When everything had been choosen the entire cost had to be paid upfront which bothers me as I would not receive the glasses for a full week. 6. I noticed a sign saying leave your email address for customer feedback emails but when I asked if I cold leave mine they said there was no need. 7. During the week I decided to have the contact lens test with Specsavers regardless of their poor service as I decided it may have just been a bad day but when I rang to make an appointment on the day I was due to pick up my sons glasses anyway I was told they were busy all day and the man who answered the phone just hung up instead o offering an alternative day. I was left feeling like I was a hindrance and a nuisance after my visit to Specsavers, their customer service is terrible. Regards, Claire O Driscoll