4 May, 2019 → by ClaimboUser921208
customer service/ safety of passengers
1
School field trip to Old sacramento 4/3/19 with 100 1st grade students and 100 parents = 200 passengers. Going to Sacramento from corcoran was fine but coming back was horrible. Safety for the kids were questioned. The safety of our kids are priority of our teacher and parents. When we booked our fieldtrip last September, we reserved 200 seat, and we expected 200 seats and to be close together. We were given limited seats! For 200 hundred passengers! At least 50-60 parents with kids that doesn't have seat that they paid for in advance.. standing on the aisle! Conductor was called several times but choose to ignore us until last minute. The trip back was so horrible i will never use Amtrak again! And will tell everyone i know.. also bathroom didn't want to flush! Conductor was also notified! Still didn't get fixed. if your reading this and planning for a school field trip its better to use a bus than Amtrak it is safer in ways u cant imagine.