The word Returns is an anathema to this company. That means there isn't any. They hear the word and run in the opposite direction. If you are buying and ready to install, they represent great products. But so do many other companies. And, they are nicer folks, and with better return policies. Also, note, one and two star reviews are deleted from their comments board. In short, a distributor fronting as a customer centric company. Another reason, they profess to offer knowledgeable sales people. Wrong, again. They sold me an inappropriate product for the space. Their description of the product I bought, and conversations with manufacturer is did not align.