Today, I was on the phone with 4 different representatives to solve my issue and not 1 was able to resolve the issue. My iPhone 5s isn't working properly and they all seemed to think they knew what was wrong. Only problem, they quickly realized they didn't and referred me back to apple insisting they would fix the problem. Apple then referred me back to Virgin ...yet they took $7 out of my account to pay for insurance and posted it as a credit on my account after they realized their mistake. I have been a customer since 2005 and have 3 phone lines with Virgin. After this experience I wouldn't recommend virgin mobile to my worst enemy!!