November 2017, my father passed away - my family submitted a packet to have a Title change on his vehicle financed with your bank. Mr. Delaney called us after a month and requested more information which was immediately provided to him. A few week later, I called to inquire on the status of the packet and he gave some bogus information. Anyway, over the last 2 weeks - I have left him several voice messages but not one returned. Just for record, once this action is finally done - we will never use this bank for any of our needs. All we needed was accurate information, having to deal with the loss of my father has been very difficulty and I guess I was expecting some decent customer service. COL Ardis C. Porter [protected]