On January 15, 2018, we were issued a lease termination notice indicating that were due a refund in the amount of $470.92. The letter clearly states that if we have not received the refund after thirty business days, please contact them. This says to us that within that 30 days, the refund should have been processed. After an initial call about this, we were told that the refund would not be processed until AFTER 30 business days!!! The 30 days had passed and still no refund. Another call was made and we were told the refund was processed on March 6th. It is now March 23 and the refund has still not been received. We were told it was issued out of Mobile, AL. It was being sent to Pensacola, FL - a little over an hour away. They had no answer but tried to tell us it was because of the weather??? Then they told us it would take 15 days after the issue date before they could have the refund re-issued!!! They are quick to send late notices if they receive a late payment but God forbid they send money owed to a loyal customer. This treatment and lack of customer service is reprehensible.