My wife and I called with a concern on identity theft, as we found two charges for purchases using my wife's mastercard information, amounts of 17.42 and 239.00, which she did not place. We talked with one representative, who seemed to be receiving direction from someone in her proximity. We could establish they had the e-mail and phone number of the individual who commited the fraud. The representative connected us with another lady, a certain Nita. This girl did not seem to have a grasp of the situation, confusing the charges, assuring us that "the charge" (one instead of two) had been cancelled, that there was only one charge of 293.00, declaring the other one not existing (even though she read the 17.42 at the start of the conversation), thus confusing us. She did not seem to know what to say or what to do, giving us the impression she was witholding information. She got defensive when I asked the location of the store involved, then she asked what was the purpose of "this conversation" (??!!). At this point my wife asked to speak with her supervisor. Nita did not acknowledge the request but put the call in hold. No one picked up again and the call got disconnected after six minutes. I think her demeanor reflects very poorly on Bloomington's name. I am now in the impression your company enables fraud and seems to protect thieves. It certainly has incompetent "customer service" personnel. I hope the identity thief does not our names again, which would be the only manner you can have us as your "clients".