Purchased item online for store pick up. Was told and emailed that total was $24.06 (for Wii game and protection on disc). Second email from toys r us stating confirming purchase stated total $23.88. Email stating item ready for pick up stated total was $21.59. Waited much longer at store (after getting ready for pick up email) for item then if I had just gone to the store and purchased item off the shelf. Noticed a sale on the same game that I had purchased online with in store pickup so I decided to purchase the same game again as well as a few others due to the sale being buy 1 get a second game for $2. After making that purchase I went to customer service to return the online order, she had trouble getting the refund bar code on my printed email slip, mumbled about refunding my money via gift card, (which was NOT going to happen since I had the receipt!). She was able to process my refund and I left the store. While I walked to my car I noticed that the refund receipt was for only $19.16. I knew that this was the incorrect amount but since it was cold out and I had my two young children with me I planned on returning in a day or two for correction of my refund. When I got home I got to thinking that I payed quite a bit more via paypal for the item, so I printed up all my emails in regards to this purchase and called the store. I spoke with some manager who told me to retunr to the store with my emails and he would look at it. So I loaded the kids back into care drove back to store, had to tell story to customer service rep before she would get the manager. Manager arrives, I show him emails with the 1st one stating total was $24.06, paypal was charged $24.06, second email stated total was $23.88, 3rd email stated total was $21.59 and my refund receipt showing cashier only refunded me $19.16. He acted like I was trying to cheat the company by commenting after looking at all the emails that the $21.59 sounded more like the total. Which pissed me off, seeing that i had the email from paypal showing I was charged $24.06 for item. I then had to go back out to the car for my license and wait while he refunds my card $5.29. No apologies for their massive screw up, no apologies for trying to cheat me out of my $5, no apologies or explanation as to why 3 different emails showed 3 different totals and no apologies for cashier giving me wrong refund amount. No apologies for the huge waste of my time and gas on this, let alone the long wait that i had to endure when waiting for the pick up of original item after receiving order is ready email. Totally disgusted with the poor shoddy customer service at Toys R Us. No where else was I ever treated so poorly. Other stores, when I have had issues with something (which was simple issues with wrong items being sent to me etc and was not cheated on my refund due to me) they bent over backwards to make me happy with a sincere apologies and a small gift card for my troubles with promises that my issue would be passed on to higher authority. Not at Toys R Us! They do not care!